Bill Enquiry

Customer Service Hotline 10000 and Sales Outlets

Please call our Customer Service Hotline 10000 or visit any of our Sales Outlets as convenient to you for bill, payment and other enquiries.
We also provide the following methods for bill enquiry but currently the information is provided only in Chinese language.


SMS

   1. Text 101 to 10001 to check your spending to date of the current month

   2. Text 102 to 10001 to check your current balance

   3. Text 103 to 10001 to check your bill of last month

   4. Text 104#YYYYMM to 10001 to check your historical bill records

   5. Text 105 to 10001 to check your bonus points to date

   6. Text 108 to 10001 to check your Plan usage to date

   7. Text 110#YYYYMM to check your historical payment records

   8. Text 111 to 10001 to check your outstanding payment

   9. Text 113 to 10001 to check the bonus points calculation method


For bill payment methods, overdue payment penalty, change of billing address, application of electronic bill and top up methods, please contact our customer service hotline 10000 or visit any of our sales outlets for details.

 

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