Package details

Prepaid home broadband service provided on fiber network (FTTH).

Bandwidth

Fees of the Package

Package includes

Basic Monthly Rental Fee of Broadband Service

Discount of One-off charges

10M
(Downstream 10 Mbps, Upstream 2Mbps )

CNY 650/ Line

6 months (CNY 650/ Line)

All one-off charges are waived

CNY 1200/ Line

12 months (CNY 1200/ Line)

CNY 2000/ Line

24 months (CNY 2000/ Line)

20M
(Downstream 20 Mbps, Upstream 2Mbps)

CNY 700/ Line

6 months (CNY 700/ Line)

CNY 1300/ Line

12 months (CNY 1300/ Line)

30M
(Downstream 30 Mbps, Upstream 2Mbps)

CNY 750/ Line

6 months (CNY 750/ Line)

CNY 1400/ Line

12 months (CNY 1400/ Line)

50M
(Downstream 50 Mbps, Upstream 4Mbps)

CNY 1600/ Line

12 months (CNY 1600/ Line)

 

Note: “One-off charges” includes the standard fee of CNY 300/ Line of installation & testing fee and CNY 10/ Line of handling fee.
Home broadband supports internet access for up to 4 computers.

If there are not enough broadband resources in the vicinity of the customer's address to support the chosen speed of broadband connection, the broadband connection may be adjusted to actual maximum speed available.

Special Offer

50 Mbps broadband customers who commit a 2- year service contract are offered 1 line 4K IPTV free of charge. Service termination prior to contract expiry is liable to pre-mature service termination penalty of CNY 280.

Charging

No fee is charged in the month of service commencement.
Package is effective on the 1st day of the month following service activation.

Deposit

CNY 200 (Fully refunded upon return of network equipment and receipt for deposit).

Contract period

6 months, 1 year or 2 years available.
Upon contract expiry, customer is obliged to return the network equipment to sales outlet.

Payment methods

Option 1: At the time of application, make a one-time payment of all service fees and deposit at sales outlets.
Option 2: Account top-up after the broadband connection is set up. Purchase China Telecom top-up cards to the amount of package fee plus deposit and then dial 11888 ( press 2 for English) to top up the pre-paid broadband account.

Penalty for pre-mature contract termination

6 Months package: 1 X Basic Monthly Fee
One-year package : 2 X Basic Monthly Fee
Two-year package: 4 X Basic Monthly Fee
Customers who have enjoyed waivers of one-off charges are obliged to reimburse China Telecom Shanghai in full for the said waivers.

Subscription

Scanned copy of the registered customer’s passport/ID card and a photograph of the registered customer holding his/her passport/ID card to compile with the State’s policy on real name registration.

After sales services

Enquiry:7 X 24 Customer Service Hotline 10000 (press 2 for English)